OpenAI's simultaneous launch combines two different bets in the same move: building ready-made vertical products (voice, financial services) is a bet that the finished product is worth more than the raw model; opening the Agents API is the opposite bet — that the value lies in being the infrastructure on which everyone builds, even while competing with the partners that use that infrastructure.
Salesforce made the inverse bet from a different starting point: it already has the customer relationship (its CRM runs inside thousands of companies), so the question is not "how do I reach the customer?" but "how do I turn that access into an AI product before someone else does?" Seven ready-made, named agents reduce the buyer's decision from "which model do I choose?" to "which agent do I activate inside the system I already use?"
The price war among Chinese suppliers connects the two: when the cost of running a model collapses, the purchase decision stops revolving around which model is smartest and starts revolving around who delivers the most complete experience on top of it — which favors whoever has distribution.